Award winning support, over 6 years in a row
We have been ranked "Top Service" 6 years in a row by Yahoo, who independently monitors customer satisfaction for our website customers.  No other company in the tanning industry can claim this.  For over 20 years, we have built our reputation on building great products and giving the best service.  Ask your friends who own SunMaster products.

No one has better or more support options that SunMaster.  We have developed the largest online library of support documents in the industry, plus we are always just a phone call away.  If you need support, we suggest the following to speed up your solution.

Try the main support site at TanningBeds4Less
You can visit it by clicking here.  Over 90% of the questions that are asked are answered here.   We prefer you try the support section first because it is available 24 hours a day and it reduces our costs (thus your price).  We have support documents on just about everything.

Fill out an email support request
You can email us direct using a special online form.  Click here to try this method.  This is usually faster than a phone call because it is monitored after business hours, and when we get the email, it allows us to research the issue quickly and call you back with the right information in our hands.  We prefer you use this form instead of regular email so it will get directed to the right department the first time, reducing the time needed to reply.

Call us toll-free
Yes, we pay for the call when you need support!  If you can't get the answers you need using the methods above or it is too complex to explain in an email, then call us during normal business hours on the east coast at 1-800-274-1744.  Be sure to have your model and serial number handy (tanning beds) or invoice if you recently purchased the item.  This will allow us to serve you quicker.

Warranty claims
Often it is better to start the claims process using the email form, but a phone call is also fine.  Be sure to have your tanning bed model and serial number (and the invoice if it handy) when you call.  Most of the time we can send out replacement parts within a day or two.

Damage in shipping
First, SunMaster always covers damage during shipment to you and will replace or repair anything we ship that is damaged during shipping.  You are never left holding the bag.

For tanning beds, always follow the instructions that we email you when your bed ships (the policies change, according to our shippers) but before you accept a damaged tanning bed shipment, CALL US or REFUSE IT if you can't get with us.

Lamp shipments, however, should be accepted regardless of condition.  We know this sounds odd, but it is quicker to reship the number of lamps you need if you KEEP the shipment, so we don't have to wait for the box to come back.   Damage is rare, and is usually limited to 1 or 2 lamps, even if it SOUNDS like the whole box is damaged.

Other questions
Again, try the site, then email us, then call if you can.  We never place restrictions on how you contact us, but we want to resolve your issue or answer your question as fast as possible, and trying to get the answer in this order is usually the fastest way.

Sales or Support: 1-800-274-1744