Satisfaction Guarantee - Tanning Beds

Free Lifetime Support
Every SunMaster tanning bed we sell comes with Free Lifetime Support. We even pay for the call, at 1-800-274-1744. Better yet, this is TRANSFERABLE, so you get free lifetime support even if you bought your SunMaster USED, or for the new owner if you ever sell your tanning bed. This is just one reason why SunMaster tanning beds have the highest resale value in the industry.

Satisfaction Guarantee - Tanning Bulbs / Tanning Lamps

Our goal is provide you with the best quality tanning lamps at the lowest prices. To further this goal, we have developed these policies that cover any potential problem you may come across. Your input or suggestions are always welcome. These policies cover all lamp purchases from UVA SunSystems, Inc. either over the phone or from one of our websites.

30 Day Manufacturer's Warranty
All tanning lamps are guaranteed against failure (no light) for 30 days from the date of purchase or delivery. This does not include physical damage, abuse, modification, wrong size purchased or shipping damage. Shipping damage is automatically covered under a seperate policy if claims are made within 3 days of receiving the damaged goods. To make a claim, contact us at 1-800-274-1744 within 30 days of receiving your tanning lamps for instructions on returning your lamps. If the lamps are shown to be defective and covered within the policies herein, we will replace them with the same brand, model and size at no cost to the customer.

Non-defective Return Policy
Unused lamps that are in their original packaging can be exchanged within 30 days of purchase if the lamps purchased were the wrong size, wattage or compatibility. All transporation costs will be the responsibility of the customer. A restocking fee of 15% to 25% of the purchase price may be charged for non-defective returns. Tanning lamps and bulbs are non-returnable once used or opened if non-defective.

Tanning Lamp Performance Guarantee
Every tanning lamp we sell is guaranteed to perform according to the original specifications filed with the FDA, plus or minus 10%, for a period of 30 days from the date of purchase or delivery. In the event you want to make a performance based claim, this policy is your sole relief. This Performance Guarantee isn't designed to compare one lamp to another, and is based on only on a lamps conformity to it's original specifications.

To make a claim, you must first call us for authorization within 30 days of receiving your lamps at 1-800-274-1744, commercial lamps department. Claims can not be made after this time under any circumstance. Once you have authorization, ship the lamps back to either our main office or testing facility (you will be given an address when you call). We will then forward the lamps to our testing facility and perform full spectrum testing on the lamps.

1. If the lamps are found to conform to the original specification (plus or minus 10%), we will ship the lamps back to the customer and they will be billed all transporation costs, plus a nominal fee for testing.

2. If the lamps are found to be out of specification, we will replace the lamps with the exact same brand, size and model from a different batch, at no cost to the customer.

Other Coverage
There may be other policies that cover your tanning lamps by the seller. SunMaster tanning lamps are sold by a select number of distributors in the USA and Canada, whose policies may be somewhat different. You should always read the policies for that particular company before you make your purchase.